Industry term
referring to a company phone center that handles such services as help desk,
customer support, lead generation, emergency response, telephone answering
service, inbound response and outbound telemarketing is a call center. It is a
part of an organization that handles inbound/outbound communications with
customers.
A call center is a central place where
customer and other telephone calls are handled by an organization, usually with
some amount of computer automation. Typically, a call center has the ability to
handle a considerable volume of calls at the same time, to screen calls and forward
those to someone qualified to handle them, and to log calls.
It is a functional area within an organization
or an outsourced separate facility that exists solely to answer inbound or
place outbound telephone calls; usually a sophisticated voice operations center
that provides a full range of high-volume, inbound or outbound call-handling
services.Please visit us for Call Center Technology Services www.catcos.com
